Atlanta Fire Restoration

Frequently asked questions

Need an expert? Below you will find a list of our frequently asked questions. If you have a question that is not listed, give us a call


At Atlanta Fire and Restoration we pride ourselves in being able to provide all of our clients with the proper information needed in order to move forward with any job. We believe that it is imperative to make sure each client is being heard. Below you will find a generated list of questions that we are frequently asked. If you don't see the response you are looking for, don't hesitate to reach out to us. Be sure to choose Atlanta Fire & Restoration for your Fire and Water Damage needs.

Due to 80 percent of all disasters occurring at night or during the weekend, you do not want to wait to reach out to a restoration contractor. Depending on your insurance company, and if it anything like most companies, homeowners insurance policies obligate you to prevent additional damage to your property. We are here to ensure that your property is secured as well as work with your insurance adjuster making it our duty to ensure you get the most from your policy. 

When selecting a Restoration Contractor you want to be sure you are picking a team that is good for you. They will be in charge of helping restore normalcy to your life after occurring damages, and you want to ensure that you are working with a team of professionals that are prompt, efficient, and know how to perform their job ethically. Be sure to work with a team of contractors who are aware of proper coding, permits, and who are not hounding you. 

While it is possible to restore your own property after damages, however it is not recommended at all. When making home restoration, especially after times where damage could be potentially harmful to you and your family it is not recommended for you to take the job into your own hands without proper knowledge. At Atlanta Fire & Restoration, we have trained professionals who have the knowledge base and skillset to get your home back in working condition in no time. If you are insured, most insurance companies pay you to have a professional come to service your home. Why take the risk when you have Atlanta Fire & Restoration on your side.

The fire damage restoration is a process with many layers. Because of this, you want to ensure you have the best team of professionals handling your restoration process. 

The first thing that must be considered and analyzed upon starting the restoration process is the Heating Ventilation and Air Conditioning (HVAC) system, as it may need to be funny restored completely removed. There are many factors that are taken into account in whether or not the system needs to be completely removed, the main one being the prevention of smoke particles into the air. 


Following servicing the HVAC system, all charred structural components must be removed and replaced. These consist of walls, ceilings, as well as floor coverings. The main goal is to ensure we are removing the smoke toxicants and odors from the air and space that has been damaged in your home during the fire. 


The fire restoration process can be lengthy and more extensive depending on the damage caused by the fire. For more information give us a call to discuss how our processes can be tailored to best assist you. 


While Thermal Fogging is an option, it is not the best option. Smoke odor caused by fire is a complex issue and thermal fogging will only be a temporary fix to the problem. Think about the long-term effects this could have on your home and those who live and visit. Be smart. Proper deodorizing procedures begins the recovery process, but the efforts continue throughout the entire restoration process. At Atlanta Fire & Restoration we offer a lifetime smoke odor, on-recurrence warranty. 

We understand that sometimes dealing with insurance companies can be an uphill battle, and lack of experience with fire restoration can make this process a lot more difficult. Atlanta Fire and Restoration has extensive experience with the insurance claims process. We help you get the most out of your insurance policy without the headaches that comes with the filing process, keeping your restoration process moving forward so you can get your life back. 


Atlanta Fire & Restoration offers filing your claim as a free service to our customers. We understand the claims process and complete the analysis of your property. Managing your claim allows us to get the most from your policy.

Be sure to check your insurance policy for “additional living expense” coverage, which is also referred to as “loss-of-use”. This addition allows for coverage of hotel, restaurant, and other living expenses when your home is too damaged or frustrated. 

The option to upgrade your property during your restoration is possible. In fact, depending on your policy, your insurance company will possibly reimburse you for the cash or replaced cost value of your damaged property. We work with you to create a customized restoration plan that will ensure your home needs and wants are met. 

Atlanta Fire and Restoration Service is going to be your advocate during the restoration process. Our team of estimators will work closely with the insurance claims adjuster to ensure your damage is thoroughly evaluated and accurately estimated so that you can get the coverage you need. 

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1182 Usher Street NW,
Covington, GA 30014

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Stay in Contact

Atlanta Fire and Restoration is dedicated to being 100 percent transparent and available for all of those we serve. 

If you are in need of more information about our services, or just have general questions, give us a call today!

We are here for you. 

Font Awesome Icons     1182 Usher Street NW,, Covington, GA 30014

    (770) 258-6640

    Opening hours are:

      Mon-Fri: 8am-5:00pm
      Saturday-Sunday: Closed
      24 Hour Emergency Services